May 9, 2025
Virtual receptionists save Canadian businesses 60-70% in cost while improving call answer rates to 98%.
What is a Virtual Receptionist? 2025 SMB Guide
A virtual receptionist is a real person who answers calls for your business remotely. They handle calls, schedule appointments, take messages, and provide information to your callers, offering the same support as an in-office receptionist.
For small businesses in Canada, a virtual receptionist saves time, reduces costs, and enhances your professional image.
How It Works
1. Call Forwarding
You set your phone to send calls to the virtual receptionist when:
You’re busy or don’t answer
It’s after business hours
You want all calls answered by them
2. Friendly Greeting
They answer with your custom greeting, such as:
“Hi, thank you for calling Maple Tree Law. How can I help you today?”
3. Call Handling
They follow your instructions and can:
Transfer calls to your team
Take messages
Schedule appointments
Answer common questions
Take orders or screen sales calls
4. Sending You Information
They send call details to you through:
Email
Text (for urgent calls)
Updates in your calendar or software
Why It Helps Canadian Businesses
Lower Costs
A full-time receptionist in Canada can cost over $40,000 a year.
A virtual receptionist is more affordable, and you only pay for the services you use.
Bilingual Support
Many services offer support in both English and French.
Time Zone Coverage
No matter your location in Canada, they can cover your business hours.
Weather-Proof
Adverse weather conditions will not prevent your calls from being answered.
Virtual Receptionist vs Other Options
Human Answering | ❌ | ✅ | ✅ |
24/7 Coverage | ✅ | ❌ | ✅ (often) |
Cost | Low | High | Medium |
Call Conversion Rate | Low | High | High |
Customization | Very Low | High | Medium to High |
Flexibility & Scaling | Low | Low | High |
Conclusion
A virtual receptionist ensures you never miss a call. You receive the benefits of a professional front desk without the expense of a full-time employee. For Canadian businesses in 2025, this is a smart and modern way to grow.
Olivia Assist provides Canadian virtual receptionist services to help you save time, enhance your professional image, and capture more business opportunities.
To learn how a virtual receptionist can benefit your business, contact us today for a free consultation.